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FREQUENTLY ASKED QUESTIONS
HOW DOES PERK WORK?
How much does your coffee cost?
Why is Perk coffee more expensive than the supermarket?
Why a Perk Coffee subscription?
Can I cancel my subscription anytime?
Where does your coffee come from?
How do I choose a coffee I’ll like?
Why is your coffee roasted to order?
Where and how do you roast your coffee?
Which coffees do you recommend for each brew method?
See all 10 articles
PAYMENT AND DELIVERY
How do I know my payment information is safe?
Which delivery service do you use?
When will I receive my first delivery?
Do you ship internationally?
What should I do if I don’t receive my coffee?
See all 6 articles
MANAGING YOUR ACCOUNT
What's the latest I can make changes to my next order?
How do I change my next order roasting date?
How do I change my next coffee?
How do I change my roasting frequency?
What do I do if I've forgotten my password?
See all 9 articles
Cust Care 101
How to add Notes in Orders
UNDERSTANDING THE BASICS OF PERK OPERATIONS
Replacing a One-Off Order
Replacing a Subscription Order
Cut off time to Cancel/Refund Order
Cancel a Subscription Order
Cancel One-off Order
Check Order Status - One-off Order
Check Order Status
Check Order Status (Subscribers)
Change Subscription Details
Update Subscription Details
Cancel a Subscription
Refund / Price Adjustments
Refunds - Partial / Adjustments
Duplication in Account Setttings
Subscription with same Credit Card / Phone Number
Subscription with same Address
Reviews, Share Perk
Customer cannot attach photo/video to Review
LOG IN SITES
LOG IN SITES (Delivery partners)
MY Pickupp Same Day Delivery
MY Pickupp Next Day Delivery
LOG IN SITES (Review Page - Stamped)
Stamped - Review Page
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